Pharmacy Customer Service Associate

Walgreens•Russellville, KY

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service at checkout and throughout the store, while assisting pharmacists under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and clerical operations. The associate also performs general retail duties, including recommending products, handling purchases and returns, maintaining merchandise and displays, assisting customers in the photo area, and supporting online order pickup. The role requires completing assigned training, maintaining relevant pharmacy knowledge, and earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide a positive customer experience while modeling customer-service best practices.
Register sales; handle cash, change, voids, returns, rain checks, refunds, and exchanges; recommend products and assist customers in locating items.
Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise; construct and maintain displays; and complete resets and revisions.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first-in-first-out practices, and restocking out-of-stock items.
Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.