Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout and retail service and assisting pharmacists under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate assists with prescription entry and filling, workflow, inventory, claims, and pharmacy-related clerical tasks. The role also supports general store operations, including customer assistance, sales transactions, merchandising, stocking, photo services, online order pickup, and store maintenance. The associate must follow company policies, pharmacy procedures, and applicable laws, and complete required training and certification.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
- Provide courteous, friendly, fast, and efficient checkout service; recommend products and related items; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products when possible.
- Clean and merchandise counters and shelves, take inventory, maintain records, check in and price merchandise, construct displays, and complete resets and revisions.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medication and check for possible interactions; and assist pharmacists with scheduling and workflow.
- Immediately report prescription errors to the pharmacist on duty and comply with pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment discrepancies or damaged goods involving prescription drugs.
- Ensure compliance with state and local laws regarding regulated products.
- Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Maintain a clean, neat, and orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
