Pharmacy Customer Service Associate

Walgreens•Slidell, LA

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing checkout service and assisting pharmacists under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate provides customer service across store and pharmacy operations, including handling transactions, helping customers locate products, maintaining merchandise and displays, and supporting photo services and web pickup orders. Pharmacy duties include entering patient and prescription information, filling prescriptions under pharmacist supervision, supporting workflow and inventory management, handling certain calls and claims, and promptly reporting prescription errors. The associate must follow company policies, pharmacy conduct and dispensing requirements, and applicable regulations. The role also includes completing assigned training, maintaining PTCB certification through the designated training program and/or required state certification or registration, and keeping current with pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Register sales, process payments and transactions, handle returns and exchanges, and recommend products or companion items.
Help customers locate over-the-counter products and provide service in the photo area, including digital passport photos and print services.
Maintain clean, well-merchandised counters and shelves; take inventory; check in and price merchandise; and construct and maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information accurately and, under direct supervision, retrieve, count, pour, and verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.