Pharmacy Customer Service Associate

Walgreens•Jacinto City, TX

3d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting pharmacists under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy and retail operations, including entering patient and drug information, retrieving and counting medications, helping verify prescriptions and identify potential interactions, supporting pharmacy workflow, handling appropriate calls, processing third-party claims, and assisting with inventory management. The role also performs cashiering, merchandising, stock rotation, store maintenance, photo-area service, and web order pickup duties. The associate must follow company policies and pharmacy procedures, report prescription errors promptly, adhere to Good Faith Dispensing requirements, and maintain knowledge and skills in healthcare and pharmacy. The role includes completing designated training and maintaining PTCB certification or required state certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of retail-environment experience.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve questions and issues, and demonstrate customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and related items; and process sales, cash, returns, refunds, exchanges, voids, and rain checks.
Assist customers in locating over-the-counter products when possible.
Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise; and construct or maintain displays and complete resets as directed.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, retrieve and count medications, verify medicine, check for possible interactions, and assist pharmacists with workflow.
Report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; apply asset-protection techniques; and file claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws for regulated products.
Separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.