Pharmacy Customer Service Associate

Walgreens • Garner, NC

5d • $16 - $20 • Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience while handling checkout and store operations. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering patient and medication information, retrieving and counting medications, supporting prescription workflow, and reporting prescription errors to the pharmacist. The role also involves customer assistance, sales transactions, merchandise and inventory activities, store maintenance, photo services, and online order pickup.

The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. The role requires ongoing training and continuing education, along with maintaining knowledge of developments in healthcare and pharmacy. A flexible schedule, including evenings and weekends, is required.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
• Operate the cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products and related items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately while following pharmacy policies and the Quality Improvement Program.
• Follow Good Faith Dispensing requirements and the Walgreen Co. Pharmacy Code of Conduct.
• Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods involving prescription drugs.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate food items and stock products according to policies; rotate consumables using first-in, first-out methods and restock outs.
• Use store systems and equipment appropriately.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Maintain the cleanliness, order, and appearance of the interior and exterior of the store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete assigned special projects and other tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed