Pharmacy Customer Service Associate

Walgreens•Madawaska, ME

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while handling checkout, store operations, and pharmacy support tasks. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes assisting customers with products and services, operating a cash register, maintaining merchandise and store displays, supporting pharmacy inventory and workflow, and completing assigned clerical and customer-service duties. The associate must follow company policies, pharmacy procedures, applicable laws, and Good Faith Dispensing requirements. Training includes earning and maintaining PTCB certification through the designated program and/or state-required certification or registration, completing assigned training, and keeping pharmacy knowledge current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately while following company policies, the Pharmacy Code of Conduct, and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and complete other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions as directed; separate and place food items according to policy, rotate consumable stock using first-in, first-out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.