Pharmacy Customer Service Associate

Walgreens • Chestertown, NY

1d • $17 - $22

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information, and processes prescriptions.

The role combines customer service and retail operations with pharmacy support. Duties include helping customers locate products, processing sales and returns, maintaining merchandise and displays, supporting inventory activities, and assisting pharmacists with prescription processing and workflow. The associate also handles certain calls and clerical tasks, supports photo services and web pickups, and helps maintain the store’s condition.

The associate must comply with company policies, pharmacy procedures, applicable laws, and the Pharmacy Code of Conduct. The role also requires completing assigned training and maintaining applicable PTCB certification or state-required certification or registration, along with continuing education and current pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including the ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer-service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
• Provide courteous, friendly, fast, and efficient service at checkout and recommend products, trade-up items, or companion items.
• Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Assist customers in locating over-the-counter products when possible.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by store management.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions, under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Ensure compliance with state and local laws concerning regulated products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
• Monitor and fulfill web pickup orders, select items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed