Pharmacy Customer Service Associate

Walgreens • Farmville, VA

3d • $16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive, delightful customer experience while providing courteous, efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role combines customer service, retail operations, and pharmacy support. Duties include assisting customers, operating a cash register, maintaining merchandise and displays, supporting inventory activities, and helping with pharmacy workflow and prescription processing. The associate also supports photo services, web pickup orders, and store cleanliness and maintenance.

The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including the ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, answer questions, resolve issues, and provide a positive customer experience.
• Model customer service best practices, including proactive assistance, courteous interactions, and helping customers until their needs are satisfied.
• Operate the assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information accurately and support prescription filling by retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors promptly and follow company pharmacy-error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed