Pharmacy Customer Service Associate

Walgreens•Peru, IL

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience while handling checkout and a broad range of retail and pharmacy support duties. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports prescription processing, pharmacy workflow, inventory management, customer service, merchandising, store upkeep, and photo services. The associate must follow company policies and procedures, pharmacy conduct and dispensing requirements, and applicable laws. Training includes earning and maintaining PTCB certification through the designated training program and/or obtaining certification or registration required by the state.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits, including proactively identifying customer needs and assisting until they are satisfied.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional setups.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Complete resets and revisions as directed; assist with food separation, product placement, stock rotation using first-in, first-out methods, and restocking out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.