Pharmacy Customer Service Associate

Walgreens • Plainfield, IL

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service in the store and pharmacy, registers purchases, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting the pharmacy’s workflow and store operations.

The associate assists with prescription entry and filling, inventory management, claims processing, customer questions, and pharmacy clerical work. Additional duties include maintaining merchandise and displays, supporting photo services and online pickup orders, keeping the store orderly, and complying with company policies and applicable laws. The associate completes required training and maintains relevant pharmacy knowledge and certifications.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and promote a positive customer experience.
• Register sales and purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise.
• Use pharmacy systems to enter patient and drug information accurately and assist with retrieving, counting, pouring, and verifying prescription medications under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceuticals; handle claims for shipment overages, shortages, order errors, and damaged prescription drugs.
• Comply with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
• Assist with food separation and product placement, stock rotation using first-in, first-out procedures, and restocking out-of-stock items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed