Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive, welcoming customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with applicable state and federal regulations. Responsibilities span customer service, retail operations, pharmacy support, inventory management, photo services, online order pickup, and store upkeep. The associate assists pharmacists with prescription processing and workflow, reports prescription errors, and follows company pharmacy policies and procedures. The position also requires completing designated training, maintaining relevant certification or registration, and keeping pharmacy and healthcare knowledge current.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products and companion or upgraded items, and help customers locate over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling, including retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Follow state and local laws concerning regulated products.
- Assist with food-item separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
- Monitor and fill web pickup orders and deliver them to customers at the store.
- Help maintain a clean, neat, and orderly store inside and outside.
- Comply with company policies and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
