Pharmacy Customer Service Associate

Walgreens•Bellaire, TX

1d•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with applicable state and federal regulations. It also involves assisting customers throughout the store, maintaining merchandise and displays, and supporting photo services and online order pickup. The associate is expected to maintain knowledge of pharmacy and healthcare developments, comply with company policies and pharmacy procedures, and earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The role requires fluency in reading, writing, and speaking English, and willingness to work a flexible schedule that includes evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The position remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Register sales, process customer purchases, collect cash, distribute change, and handle voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise; and construct or maintain displays and promotional merchandise.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information and process prescriptions accurately.
Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions as directed.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Follow the Pharmacy Code of Conduct, Good Faith Dispensing policy, pharmacy-error procedures, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Comply with laws regarding regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions; follow product placement procedures, separate food items as required, rotate consumables using first-in, first-out, and restock outs.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.