Pharmacy Customer Service Associate

Walgreens•Pennington Gap, VA

3d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides courteous and efficient customer service at checkout and throughout the store, while assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and related clerical activities. The associate also assists customers with products and services across store areas, maintains merchandise and displays, performs photo-area and web-pickup duties, and helps keep the store clean and orderly. The position requires maintaining relevant pharmacy knowledge and completing assigned training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits for team members.
Operate an assigned cash register; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medication, check for possible interactions, and assist with pharmacy workflow under pharmacist supervision.
Report prescription errors promptly and comply with pharmacy error procedures, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws concerning regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy, rotate consumables using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration.
Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.