Pharmacy Customer Service Associate

Walgreens • Baraboo, WI

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while handling checkout duties and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, customer service, store operations, inventory, and other assigned tasks.

The associate assists with entering patient and prescription information, filling prescriptions by retrieving, counting, and pouring medications, checking for accuracy and possible interactions, reporting prescription errors, and supporting pharmacists with scheduling and workflow. The role also handles certain telephone calls, processes manual third-party claims, and assists with pharmaceutical inventory management.

Additional store duties include operating a cash register, assisting customers with products, maintaining merchandise displays and shelves, supporting food stock rotation, providing photo-area services, fulfilling web pickup orders, and maintaining the store's interior and exterior condition. The associate completes assigned training and continuing education and earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend assigned training, complete requested PPLs, and acquire continuing education credits.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve customer issues, and model customer-service best practices.
• Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise; and construct or maintain displays and complete resets as directed.
• Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
• Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
• Comply with state and local laws regarding regulated products.
• Separate and place food items according to policy, rotate consumable stock using first-in, first-out procedures, and restock outs.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain a clean, neat, and orderly store interior and exterior, comply with company policies, and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Complete required PTCB training and maintain PTCB certification and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed