Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides friendly and efficient customer service at checkout and throughout the store while supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, assists with prescription filling and workflow, and follows applicable laws, company policies, dispensing practices, and pharmacy quality procedures. The associate also supports general store operations, including sales transactions, merchandising, inventory, maintenance, photo services, and web order pickup. The role requires maintaining customer-service standards, completing assigned training, and keeping pharmacy and healthcare knowledge current.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Register sales, process payments and customer transactions, and handle voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and help customers locate products, including in the OTC aisle when possible.
- Keep counters, shelves, displays, and the store clean, orderly, and well merchandised; check in, price, and stock merchandise as directed.
- Use pharmacy systems to enter patient and drug information accurately and assist with retrieving, counting, pouring, and verifying medications and checking for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error, quality improvement, code of conduct, and Good Faith Dispensing policies.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceuticals, and filing claims for shipment discrepancies or damaged Rx goods.
- Follow applicable state and local requirements for regulated products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out methods, and restocking out-of-stock items.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Assist with interior and exterior store maintenance and maintain respectful relationships with coworkers while complying with company policies and procedures.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
