Pharmacy Customer Service Associate

Walgreens•Sugar Grove, IL

3d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. The associate assists customers with products and services, resolves questions and concerns, and supports store operations such as checkout, merchandising, inventory, displays, photo services, web pickups, and store upkeep. Pharmacy tasks include entering patient and drug information, filling prescriptions, supporting workflow and inventory, handling certain calls and claims, and reporting prescription errors. The position also requires completing assigned training and maintaining relevant pharmacy knowledge and certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, answer questions, and resolve customer issues.
Model and share customer service best practices with team members.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised, take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection procedures and file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Complete resets and revisions, separate and place food items according to policy, rotate consumables using first-in, first-out procedures, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, orderly store inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.