Pharmacy Customer Service Associate

Walgreens • Waynesville, NC

4d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while handling checkout, retail, and pharmacy support duties. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes greeting and assisting customers, resolving questions and issues, operating a cash register, recommending products, maintaining merchandise and displays, and supporting store cleanliness. Pharmacy responsibilities include entering patient and prescription information, retrieving and counting medications, reporting prescription errors, assisting pharmacists with workflow, handling appropriate telephone calls, processing third-party claims, and supporting pharmacy inventory activities.

The associate also provides photo-area and web-pickup services, follows company policies and applicable regulations, and completes assigned training and continuing education. The role requires fluency in English and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide courteous, friendly, fast, and efficient customer service; greet customers, offer assistance, resolve issues, and answer questions.
• Model and share customer service best practices with team members.
• Operate an assigned cash register; process sales, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in merchandise, and price items.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions under direct pharmacist supervision.
• Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors promptly and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged Rx goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out procedures, and restocking.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed