Pharmacy & Clinical Systems Engineer

OpenLoop Health•Des Moines, IA

About The Position

OpenLoop is hiring a Pharmacy Engineer to own pharmacy and prescription integrations end to end. The role supports the systems that route prescriptions from the EHR and clinical apps to partner, mail-order and compounding pharmacies, ensuring prescriptions reach the right pharmacy and patients receive medication promptly and compliantly. The engineer will become an expert in pharmacy software stacks, maintain reliable workflows, support compliance, and onboard pharmacy partners as the company grows. The role works with Clinical Operations, Patient Support and Engineering to maintain and improve pharmacy processes, integrations and automation. OpenLoop describes its organizational structure as relatively flat and encourages employees to contribute ideas and take ownership.

Requirements

Knowledge of pharmacy systems, prescription workflows, common failure points and applicable regulations.
Comfort reading API documentation and debugging integrations.
Ability and interest in owning workflows end to end.
Care about ensuring patients receive medication on time.

Responsibilities

Build and maintain prescription and pharmacy integrations, including e-prescribing and order-routing connections between EHR and clinical apps and partner, mail-order and compounding pharmacies.
Maintain the integrity and reliability of prescription systems so patients receive accurate medication in a timely manner; build alerts and dashboards to detect stuck or failed orders.
Support compliant pharmacy workflows, including EPCS, PDMP checks, state pharmacy rules and HIPAA controls for PHI; maintain audit trails, access controls and documentation for reviews.
Lead technical onboarding of pharmacy partners, including pharmacy POS, software and hardware setup, data mapping, formulary and medication catalog configuration, testing and go-live.
Track pharmacy partner performance, SLAs and resolution of integration issues.
Collaborate with Clinical Operations, Patient Support and Engineering to automate manual pharmacy tasks such as refills, prior authorization handoffs, exception handling and patient status updates.
Identify opportunities for AI to reduce ticket volume and speed fulfillment.
Understand each pharmacy's prescribing, shipment and compliance software, and recommend replacements and integrations to improve inventory and compliance tracking.