Clinical Systems Engineer II

Beth Israel Lahey Health•Boston, MA

About The Position

The Clinical Systems Engineer II supports and advances patient care by independently applying engineering and information-systems principles to the integration, interoperability, support, and lifecycle management of medical technology across Beth Israel Lahey Health. The position is responsible for assigned clinical systems and integration technologies of moderate complexity and serves as a technical resource for medical-device connectivity, electronic health record integration, middleware, clinical workflows, cybersecurity, and operational support. The engineer independently manages assigned technical work, participates in multidisciplinary implementations, contributes to system design and support models, performs advanced troubleshooting and technical investigations, and provides guidance to less experienced staff. The role works closely with Clinical Engineering, Information Services, Information Security, clinical departments, vendors, and other stakeholders to ensure connected medical technologies are safe, reliable, secure, supportable, and effectively integrated into patient-care environments.

Requirements

Bachelor's degree in Engineering or Computer Science.
Five or more years of progressively responsible related work experience in Clinical Engineering, healthcare information technology, medical-device integration, engineering, or a related technical environment.
Demonstrated experience independently supporting integrated clinical systems, multidisciplinary projects, and interaction with Information Services or comparable technical organizations.
Working knowledge of medical-device integration, interoperability, middleware, computer networks, clinical workflows, and related technical infrastructure.
Ability to independently troubleshoot moderately complex connected medical technologies and analyze technical problems across system boundaries.
Knowledge of cybersecurity concepts, vulnerability-management processes, technical documentation, and healthcare regulatory requirements applicable to connected medical devices.
Demonstrated project-management, planning, communication, and stakeholder-coordination skills.
Ability to develop technical documentation, test plans, reports, training materials, and recommendations for technical and non-technical audiences.
Proficiency with medical-device systems and interfaces, clinical integration technologies, networked medical equipment, system inventories, technical documentation, and approved enterprise support tools.
Ability to interpret clinical workflows and translate operational needs into technical requirements.
Ability to participate in after-hours emergency service coverage and institutional emergency-management support as required.

Nice To Haves

Master's degree.
Clinical Engineering, Information Systems, networking, cybersecurity, or other relevant technical certification.
Experience with electronic health record integration, medical-device middleware, interface technologies, databases, networked medical equipment, and clinical technology support.
Clinical Engineering or Information Systems certification.
Familiarity with SQL, XML, interface standards, project-management tools, and technical diagramming tools.

Responsibilities

Evaluate and support technologies, middleware, systems, interfaces, connectivity, and infrastructure required for medical-device integration and interoperability with the electronic health record and other clinical systems.
Serve as an independent Clinical Systems Engineering resource on multidisciplinary medical technology and electronic health record integration projects, and potentially lead defined technical workstreams or projects of moderate complexity.
Develop, implement, and maintain operational support models, technical documentation, configuration records, test plans, troubleshooting procedures, and escalation pathways for assigned clinical systems.
Plan and execute testing and validation of medical-device data pathways, interfaces, connectivity, workflows, and system functionality, and coordinate resolution of identified issues.
Provide advanced troubleshooting and technical support for assigned integrated medical-device systems and coordinate with Information Services, vendors, and other stakeholders to resolve complex issues.
Support cybersecurity risk-management processes for connected medical technologies, including system inventory, vulnerability assessment, documentation, prioritization, remediation planning, and verification of follow-up activities.
Monitor medical-device vulnerabilities, hazards, recalls, and technical alerts for assigned systems, and coordinate appropriate technical assessment, communication, documentation, and follow-up.
Maintain accurate system, network, integration, configuration, and lifecycle information in approved databases and documentation repositories, and identify opportunities to improve data quality and technical documentation.
Participate in technology assessment, procurement, and implementation planning, and provide technical recommendations regarding interoperability, infrastructure, cybersecurity, serviceability, support models, and lifecycle requirements.
Conduct or support investigations of incidents involving medical technology, perform technical analysis, and contribute to root cause analysis, failure mode and effects analysis, corrective actions, and risk-reduction recommendations.
Monitor regulatory, accreditation, privacy, security, and technology requirements applicable to assigned systems and support implementation of appropriate compliance measures.
Develop and deliver technical education and knowledge transfer for Clinical Engineering and other support staff related to assigned technologies, integration, troubleshooting, support, and safety.
Provide guidance and technical support to less experienced Clinical Systems Engineering staff and contribute to onboarding and competency development.
Participate in after-hours emergency service coverage, issue escalation, and institutional emergency-management support as required.
Perform other Clinical Systems Engineering duties and project assignments as required.