Systems Engineer II

Courser•Lafayette, LA

About The Position

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. The company describes its culture as grounded in teamwork, service, growth-mindedness, trust, and innovation. It is a fast-growing IT company serving new customers and adding team members. The Systems Engineer II works in a managed service provider environment, managing and supporting client IT infrastructure. The role covers systems and networks, servers and workstations, security, virtualization, and cloud services, with a focus on reliable and secure operations, technical support, and improving client environments. The position also involves troubleshooting and escalation, monitoring and maintenance, backup and disaster recovery, documentation and reporting, client communication, and participation in technical projects. This is a salaried position with compensation ranging from $65,000 to $75,000 depending on experience. The engineer is on call every four weeks, with a bonus during on-call weeks, and occasionally visits client sites. Mileage is provided when a personal vehicle is used.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
4–5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
Proficiency with operating systems such as Windows and Linux and virtualization technologies such as VMware and Hyper-V.
Strong knowledge of networking concepts, protocols, and security practices, including TCP/IP, DNS, DHCP, and VPN.
Strong problem-solving skills, including the ability to analyze complex systems and propose effective solutions.
Strong communication and interpersonal skills, with the ability to collaborate with team members and stakeholders.
Valid driver’s license, clean driving record, and reliable transportation.
Availability for on-call duty every four weeks.

Nice To Haves

Experience with cloud platforms such as AWS, Azure, or Google Cloud and automation tools such as Ansible or Terraform.
Experience with ConnectWise.
Relevant certifications, such as CompTIA Server+, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect.
Experience with scripting or programming languages such as Python, Bash, or PowerShell for automation.
Familiarity with database management systems such as SQL Server or MySQL, and data backup and recovery solutions.

Responsibilities

Install, configure, and maintain client IT infrastructure, including servers, workstations, networks, and software applications.
Deploy, configure, and manage operating systems, virtualization technologies, and cloud services.
Monitor and maintain servers, network devices, and other IT infrastructure components.
Configure and maintain routers, switches, firewalls, VPNs, and other networking equipment to support network performance and uptime.
Troubleshoot and resolve network and server issues, including connectivity, latency, and hardware failures.
Implement security practices and manage vulnerability assessments, patch management, and intrusion detection and prevention systems.
Assist with disaster recovery planning and business continuity strategies.
Respond to client incidents and provide technical support for hardware, software, networking, and security issues.
Serve as an escalation point for complex technical issues and propose solutions to improve availability and system performance.
Monitor the health and performance of client systems using monitoring tools, and proactively address potential issues.
Support and manage client cloud services and virtualized environments, including cloud migrations, configuration, backup, and restore processes.
Configure and manage backup solutions, and regularly test backup systems and procedures for data integrity and recoverability.
Maintain detailed documentation of client systems, networks, configurations, and service tickets; provide periodic performance, uptime, security, and incident reports; and create or update standard operating procedures.
Build client relationships, communicate technical information clearly to non-technical stakeholders, and participate in meetings about client IT needs and improvement opportunities.
Assist with or lead technical projects such as server migrations, network upgrades, software implementations, and cloud integrations, managing timelines, resources, and communication.
Work with engineers, technicians, support teams, and account managers to resolve issues, implement solutions, and support client satisfaction and service delivery.

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance.
401(k) match.
Unlimited approved PTO after one year; two weeks of PTO during the first year.
10 holidays, including the employee’s birthday and a floating holiday.
Gym reimbursement.
Amazon Prime reimbursement.
40 hours of paid volunteer time.
Paid maternity and paternity leave.
Paid certifications.
Training, mentorship, self-promotion paths, and learning and development programs.
On-call-week bonus.
Mileage reimbursement when a personal car is used for client visits.