Clinical Systems Administrator

Central City Health•Detroit, MI

3d•Onsite

About The Position

Central City Integrated Health is seeking an EHR Clinical Systems Administrator to administer, support, and optimize the electronic health record systems used by clinical teams, with a primary focus on athenahealth. The role serves as the EHR subject matter expert, maintaining system availability, appropriate user access, and efficient clinical workflows, while also providing first-line IT support to staff across the organization’s locations. The administrator will build proficiency in other EHR and clinical systems used by the organization. The position administers athenahealth and supports its users, vendor relationship, upgrades, testing, training, and downtime preparedness. It also provides help desk support for applications, devices, and connectivity; manages user onboarding, offboarding, and access records; and follows security and privacy requirements, including HIPAA. The role is primarily on site in a fast-paced healthcare environment, requires regular travel between CCH locations, and may involve assistance during system outages affecting patient care. Occasional remote work, up to one day per week, may be considered after the introductory period.

Requirements

Experience as a super user or administrator of athenahealth or an equivalent EHR system, such as Epic, eClinicalWorks, NextGen, or Cerner.
Experience as a systems administrator in a healthcare setting, with a minimum of 1 year of experience in healthcare.
Experience providing IT help desk support, including remotely troubleshooting user issues through screen sharing.
Experience managing user onboarding and offboarding, including account provisioning and access control.
Ability to learn and administer multiple clinical and business systems.
Working knowledge of HIPAA and the handling of protected health information.
Strong written and verbal communication skills, including the ability to explain technical issues clearly to non-technical staff.
Strong organizational skills and the ability to prioritize competing requests.
Ability to travel regularly between CCH locations; reliable transportation and a valid driver’s license are required.
Associate’s or bachelor’s degree in information technology, health informatics, or a related field, or equivalent work experience.

Nice To Haves

Experience administering RingCentral.
Experience with Azara or similar health center reporting and analytics platforms.
Experience in a federally qualified health center (FQHC), community mental health, or certified community behavioral health clinic (CCBHC).
Familiarity with Microsoft 365, Entra ID (Azure AD), and Active Directory user management.
Awareness of 42 CFR Part 2 (substance use disorder records).
Basic SQL or reporting skills.
Relevant certifications such as CompTIA A+ or Network+, Microsoft certifications, or athenahealth training.

Responsibilities

Administer the athenahealth platform, including user accounts, roles and permissions, templates, workflows, and configuration changes.
Set up and maintain provider access, including e-prescribing and credentialing requirements for new providers.
Serve as the primary liaison with the athenahealth vendor, opening, tracking, and escalating support cases through resolution.
Develop working knowledge of, and gradually assume administration of, other EHR and clinical systems used by the organization.
Support system upgrades, test and roll out new functionality, and communicate changes to end users.
Assist with downtime preparedness and provide support during system outages.
Provide end-user training and create job aids, how-to guides, and documentation of system setup and known issues.
Provide timely technical support to staff at all CCH locations in person and through remote screen-sharing tools.
Receive, prioritize, document, and resolve support requests, escalating complex issues.
Assist users with access to the EHR and other business systems, and diagnose and resolve application, device, and connectivity problems.
Support workstations, laptops, printers, phones, and tablets, including setup, labeling, and inventory.
Create, modify, and disable user accounts, system access, and equipment for new hires, transfers, and departures according to IT onboarding and offboarding procedures.
Ensure access is based on job role and least privilege, and remove access promptly upon separation.
Maintain accurate records of access changes.
Follow and support CCH security and privacy policies and procedures, including HIPAA, and protect the confidentiality of patient information.
Participate in audits and provide system access documentation as needed.
Travel between CCH locations as needed to resolve issues on site.
Perform other duties as assigned.