Pharmacist Operations Manager

Navitus Health Solutions, LLC•Madison, WI

8d•$124,100 - $155,200•Onsite

About The Position

Lumicera Health Services, powered by Navitus, is seeking a Pharmacist Operations Manager (PIC) to join their Specialty Pharmacy Clinical Services department due to growth. This role is responsible for the day-to-day leadership, performance, and regulatory compliance of a specialty mail-order pharmacy operation. The position oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications. The PIC will collaborate with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence. As the designated pharmacist, this role ensures compliance with pharmacy laws and federal regulations, acting as the primary liaison for audits, inspections, and regulatory communications.

Requirements

PharmD or BS degree from an accredited College of Pharmacy required.
Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts.
5+ years as a licensed Pharmacist required.
Knowledge of inventory control; state and federal laws and regulations pertaining to the legal operation of a pharmacy required.

Nice To Haves

Leadership experience preferred
1+ year of professional experience as a Specialty Pharmacist strongly preferred.
Demonstrated knowledge of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices preferred.
3+ years’ experience managing specialty pharmacy mail operations, cold-chain shipping, or limited distribution networks preferred.
Experience with accreditation (URAC/ACHC) and regulatory inspections (BOP, DEA if applicable) preferred.
Familiarity with REMS programs, hazardous drug handling (USP <800>), and specialty payer requirements preferred.
Lean/Six Sigma training or equivalent continuous improvement experience preferred.
Multi-state licensure experience and/or oversight of non-resident pharmacy requirements preferred.

Responsibilities

Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and delivery issue resolution.
Ensure compliance with all applicable federal/state pharmacy laws, accreditation standards (e.g., URAC/ACHC), HIPAA, and internal policies and SOPs.
Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
Drive quality and safety programs: medication error prevention, incident reporting, corrective and preventive actions (CAPA), and continuous process improvement.
Support inventory management for specialty drugs, limited distribution products (LDPs), REMS programs (as applicable), controlled substances (if applicable), and hazardous drugs handling.
Maintain cold-chain integrity (refrigerated/frozen) and develop procedures for packing, shipping, temperature excursions, and returns.
Monitor operational KPIs (turnaround time, accuracy, abandonment, delivery success, patient satisfaction, cost per script) and implement improvements.
Manage vendor relationships (wholesalers, couriers/carriers, packaging/temperature monitoring providers) and negotiate service levels as needed.
Prepare for and lead audits/inspections; maintain documentation, training records, and regulatory readiness at all times.
Support implementation and optimization of pharmacy systems (PMS), workflow tools, e-prescribing interfaces, and reporting.
Other duties as assigned