Pharmaceutical Sales - Neuroscience Specialist, CNS - Spokane, WA (Waterville, Yakima, Wauconda)

Otsuka Pharmaceutical Co., Ltd. • Yakima, WA

83d • $107,362 - $166,750 • Hybrid

About The Position

Otsuka America Pharmaceutical Inc. is a global healthcare company dedicated to creating new products for better health worldwide. In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using a mix of in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This role aims to enhance patient, caregiver, and HCP experiences by focusing on local care delivery, ultimately improving patient care and providing a superior experience. The Neuroscience Specialist will report directly to the Area Business Lead and collaborate with cross-functional colleagues in Medical (MSLs), Market Access, and Patient Support, adhering to all appropriate guidelines. This individual will be the primary point of contact for HCP customers, possessing broad expertise to address complex on-label information based on approved content.

Requirements

• A minimum of 2 years of pharmaceutical or medical device sales experience.
• Prior experience in CNS, psychiatry, or ADHD preferred.
• Experience launching a new product or new indication preferred.
• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
• Previous cross-functional industry experience in commercial life sciences or related industry.
• 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
• Ability to work in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training, and mentoring peers or others.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
• Ability to assimilate and communicate complex clinical and product information.
• Valid U.S. driver’s license and acceptable driving record.
• Overnight travel may be required depending on territory geography.
• Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
• Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan.
• Responds compliantly to competitive threats and opportunities.
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through.
• Effectively utilizes promotional materials.
• Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.
• Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
• Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
• Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs.
• Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition.
• Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Play an active role in professional development as a business imperative.

Nice To Haves

• Prior experience in CNS, psychiatry, or ADHD preferred.
• Experience launching a new product or new indication preferred.

Responsibilities

• Personally engage customers through various virtual or digital tools.
• Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
• Ensure customer requests are met and solicit feedback on the quality of engagement.
• Facilitate speaker programs to share knowledge and insights.
• Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights.
• Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
• Action on insights collected from customer-facing roles to inform local strategy and business goals.
• Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
• Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
• Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
• Tuition reimbursement
• Student loan assistance
• A generous 401(k) match
• Flexible time off
• 18 paid holidays
• Paid leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed