Pet Insurance Sales Associate - Oakland, CA

Fetch • Oakland, CA

7d • Onsite

About The Position

Fetch is seeking a Pet Insurance Sales Associate to represent the company at its partner location, the East Bay SPCA in Oakland, California. The role focuses on engaging prospective pet parents, explaining the value and competitive advantages of Fetch pet insurance, and converting sales opportunities into satisfied, loyal customers. The associate is expected to provide customer-first, consultative service and build productive relationships with partner-location personnel.

The position includes managing a sales pipeline and customer information in Fetch’s CRM, following up on partner needs, collaborating with leadership and peers, and handling partnership-related administrative work and expenses. The associate must be able to structure their work week around peak hours, especially Friday through Sunday, and be willing to travel to industry events as required. Monthly company meetings or check-ins may be attended virtually.

The listed full-time pay range is $55,000–$92,000+, with eligibility for company bonus plans. Fetch describes its benefits as including health coverage, retirement matching, paid time off and holidays, educational assistance, employee discounts, volunteering time, and other programs.

Requirements

• Active Property & Casualty (P&C) license, or willingness to obtain one at the company’s expense within 30 days of employment, subject to state requirements.
• Three to five years of experience in an animal care role.
• Ability to work independently within a fast-paced sales cycle.
• Proven ability to build relationships using a consultative, solution-focused approach.
• Demonstrated customer service skills and ability to understand customer needs.
• Excellent verbal, interpersonal, and written communication skills.
• Ability to work effectively as a team player and apply innovative ideas and critical thinking.
• Professional judgment, positive attitude, high standards, and an action- and results-oriented, self-reliant approach.
• Ability and willingness to speak face-to-face with people and prospect for sales opportunities daily.
• Willingness to travel to industry events as required.
• Ability to structure the work week during peak sales hours, especially Friday through Sunday.

Nice To Haves

• Familiarity with animal health or animal welfare.
• Experience or interest in working as an industry pioneer.

Responsibilities

• Represent Fetch as a confident, friendly, trusted advisor and sell pet insurance policies on-site to prospective pet parents at the Oakland-area partner location.
• Explain Fetch’s competitive advantages and demonstrate knowledge of Fetch and competitor pet health insurance products.
• Convert prospects into loyal clients, enthusiastic advocates, and repeat customers.
• Accurately record prospect and customer information in Fetch’s CRM.
• Build productive, professional relationships with key personnel at partner locations to help meet performance objectives and monthly partner expectations.
• Assess partner needs proactively through onsite engagement and follow-up meetings.
• Collaborate with leadership to identify opportunities for new business.
• Communicate with peers via chat to share challenges and successes.
• Attend monthly company meetings or check-ins virtually as required.
• Manage the expense budget and submit completed reports monthly.
• Manage administrative tasks and responsibilities related to the partnership.
• Continuously exceed customer expectations.
• Structure the work week around peak hours, particularly Friday through Sunday.
• Travel to industry events as required.

Benefits

• Comprehensive medical, dental, and vision plans for employees and their families.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• Competitive 401(k) matching.
• 20 days of paid time off with rollover options, plus an additional day each anniversary up to a maximum of 30 days.
• Nine paid company holidays, including one floating holiday.
• Fetch Pet Insurance discount of up to 50%, with savings of up to $1,000 per year.
• Educational Assistance Program.
• Fetch Discount Perks Program.
• Up to eight hours per calendar year for volunteering at nonprofit organizations.
• Employee referral incentive.
• Tuition assistance.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Company bonus plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed