Pet Care Guest Services Representative – Westport

Spot On Vet•Westport, CT

48d•$18 - $21•Onsite

About The Position

Spot On Veterinary is seeking a friendly, professional, and dependable Pet Care Guest Services Representative to join our Westport team. This is a front-desk customer service position in a state-of-the-art pet care facility, where you will be one of the first points of contact for our clients and their pets. You will help create a welcoming, organized, and exceptional experience while supporting the day-to-day operation of our facility.

Requirements

A genuine love of animals and comfort interacting with dogs and cats
Excellent communication and interpersonal skills
Friendly, upbeat, and professional demeanor
Strong organizational skills and attention to detail
Ability to multitask and remain composed in a fast-paced environment
Comfortable handling payments and basic financial transactions
Dependable and punctual
Ability to work independently while also being a strong team member
Willingness to learn new systems and procedures

Nice To Haves

Previous customer service, front-desk, hospitality, retail, or administrative experience preferred

Responsibilities

Welcome clients and their pets in a friendly and professional manner
Serve as a primary point of contact for clients in person, by phone, and by email
Answer questions about our services and assist clients with their needs
Create new client and pet profiles and maintain accurate client information
Update existing client and pet records as needed
Schedule appointments and coordinate client requests
Assist with client check-ins and check-outs
Process payments and assist with financial transactions
Communicate information between clients and our care teams
Provide follow-up and exceptional customer service
Help maintain a clean, organized, and professional front-desk environment
Work closely with our veterinary, daycare, grooming, and other pet-care teams
Assist with administrative and customer-service responsibilities as needed