Guest Services Representative

Schulte Hospitality Group • Manhattan, KS

8h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support hotel guests and front desk operations. The role is part of a service-focused organization committed to hospitality, respect, authenticity, and a positive impact. The representative greets and assists guests, supports VIP arrivals, handles telephone inquiries, maintains the front desk area, follows guest check-in and check-out procedures, and performs other duties as assigned to meet business objectives.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as appropriate.
• Manage the issued bank, counting it at the beginning and end of each shift; complete cash drops according to procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI).
• Follow the check-in and check-out checklist and obtain required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, with access to earned pay today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED