Guest Services Representative

Hotel Equities Group, LLC • Seattle, WA

5d

About The Position

Hotel Equities is seeking a friendly, service-oriented Guest Services Representative to support hotel operations and deliver exceptional service to guests and associates. The Front Office position provides welcoming, efficient, and professional service throughout guests’ arrival, stay, and departure. It assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations and helping the team achieve operational and business goals.

Requirements

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.
• Ability to stand and walk for extended periods and move throughout the front office area.
• Ability to sit, bend, reach, and lift as needed to complete job duties.
• Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
• Ability to use computers, phones, tablets, and standard office equipment for extended periods.
• Warm, welcoming, service-first approach to helping guests.
• Organized and detail-oriented, with the ability to handle multiple priorities calmly.
• Professionalism and reliability.

Nice To Haves

• Experience with Property Management Systems (PMS).
• Experience with Point-of-Sale (POS) systems.
• Experience with Microsoft Office Suite.
• Experience with hotel guest-service and communication platforms.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, sick time, and holidays.
• 401(k) retirement plan with up to a 5% company match after six months of employment.
• Employee Assistance Program.
• Career growth opportunities and leadership development programs.
• Reduced hotel rates throughout the portfolio.
• Employee referral program.
• Life insurance.
• Flexible Spending Account (FSA).
• Exclusive third-party discounts on shopping, travel, entertainment, and more.
• Short-term and long-term disability insurance.
• Supplemental life insurance.
• Cell phone allowance.
• Access to the Talent team for career-development support.
• Vacation accrual of 80 hours during the first three years of service.
• Sick time accrual of one hour per 30 hours worked.
• Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED