Guest Services Representative

Schuylkill • Allentown, PA

6d • Onsite

About The Position

The Guest Services Representative assists patients and visitors professionally, warmly, and responsively as they arrive at and depart from hospital campuses. The role handles inquiries at the main lobby, verifies guest information using a computer, follows appropriate telephone etiquette, and helps people reach their destinations, including by escorting them or providing wheelchair assistance when needed. The position may be scheduled at multiple locations in the Lehigh Valley and requires rotation across weekends, holidays, and locations.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer-service-type industry.
• Must be 18 years old or older.
• Proficiency in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Responsibilities

• Greet, welcome, and direct guests in a professional, friendly, and responsive manner.
• Handle transactions and inquiries in a way that helps reduce patient and visitor anxiety and supports patient satisfaction.
• Screen patients and visitors entering hospital locations according to infection-control guidelines directed by the CDC.
• Help patients and visitors reach their destinations, including pushing wheelchairs or directing them to internal transportation in golf carts.
• Collaborate with colleagues and support outpatient departments to maintain efficient guest-services operations.
• Show compassion and respect to guests in person and over the phone.
• Keep the reception area neat, clean, and uncluttered, and care for the appearance of the lobby.
• Answer incoming calls using standard telephone etiquette.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED