Guest Services Representative

My Place Hotels•Plainfield, IN

4d•$14 - $16•Onsite

About The Position

The Guest Services Representative is the central point of contact for hotel guests and helps ensure a smooth stay from reservation through checkout. The role includes guest service, front-desk and administrative tasks, financial transactions, property safety checks, cleaning, and support for housekeeping as needed. The position is at My Place Hotel in Plainfield, Indiana, with shifts listed as 7 a.m.–1 p.m. and 1 p.m.–9 p.m.

Requirements

Proficiency in Microsoft Office and basic computer applications.
Excellent verbal and written communication skills.
Ability to manage multiple tasks while maintaining accuracy and organization.
Reliability, professionalism, and consistency.
Strong attention to detail, particularly in financial transactions and guest records.

Responsibilities

Welcome and greet guests; handle check-ins, check-outs, reservations, and accurate recording of room, tax, My Store, and pet-fee charges according to hotel policy.
Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches, and professionally address and resolve guest concerns or complaints.
Operate the phone system, take and transfer calls, record messages, and manage guest wake-up calls.
Complete credit card authorizations and handle cash transactions and guest change accurately.
Maintain records of daily activities, prepare the Night Audit Checklist, manage cash and call logs, and keep the Front Desk Log up to date.
Report front desk, guest relations, and maintenance issues to the General Manager.
Follow safety and security protocols; inspect the property, including floors and stairwells, check outside doors, and ensure outside lighting is functioning.
Promote the Stay Rewarded Loyalty Program.
Assist with laundry; clean and sanitize common areas; stock supplies and the coffee bar; make coffee; and keep entrances and sidewalks clear of snow and ice.
Deliver guest supplies, including rollaway cribs, towels, and soap, and issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when needed, particularly when the hotel is full or housekeeping staff is short.