Guest Services Representative

My Place Hotels • Wenatchee, WA

12d • $18 - $18

About The Position

The Guest Services Representative is the central point of contact for hotel guests, supporting a seamless stay from reservation through check-out. The role provides guest service, handles front desk and financial transactions, maintains records, follows safety and security procedures, and assists with cleaning and housekeeping tasks as needed. The position calls for an organized, dependable multitasker with a positive attitude, strong communication skills, and knowledge of the local area. The employer describes the environment as fun and supportive and mentions growth opportunities.

Requirements

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills for interacting with guests and colleagues.
• Ability to manage multiple tasks while maintaining accuracy and organization.
• Reliability, professionalism, and consistency.
• Attention to detail, particularly for financial transactions and guest records.

Nice To Haves

• Strong knowledge of the local area.
• A positive attitude.

Responsibilities

• Welcome and greet guests; handle check-ins, check-outs, and reservations; and accurately record room, tax, My Store, and pet-fee charges according to hotel policy.
• Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches, and professionally address and resolve guest concerns or complaints.
• Operate the phone system, take and transfer calls, record messages, and manage wake-up calls.
• Complete credit card authorizations and handle cash transactions and guest change accurately.
• Maintain organized daily records, prepare the Night Audit Checklist, manage cash and call logs, and keep the Front Desk Log up to date.
• Report front desk, guest relations, and maintenance issues to the General Manager.
• Follow safety and security protocols; inspect floors and stairwells, check outside doors, and ensure outside lighting is functioning properly.
• Promote the Stay Rewarded Loyalty Program.
• Assist with laundry; clean and sanitize common areas; stock supplies; make coffee and stock the coffee bar; and keep entrances and sidewalks clear of snow and ice.
• Deliver guest supplies such as rollaway cribs, towels, and soap as needed.
• Issue and track master keys and key cards for housekeeping and maintenance staff.
• Assist with cleaning guest rooms when needed, particularly when the hotel is full or housekeeping staff is short.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed