Guest Services Representative

Ste. Michelle Wine Estates • Woodinville, WA

6d • $17 - $20 • Onsite

About The Position

The Guest Services Representative sets the tone for the winery experience and helps ensure every guest feels a positive, genuine connection with the winery. The role welcomes guests in a gracious and friendly manner, provides information about the winery, supports sales and guest services, and maintains an accommodating attitude as a company representative. This is a part-time, hourly position eligible for tips at Chateau Ste. Michelle in Woodinville, Washington. Evening and weekend availability is required.

Requirements

• At least 21 years of age.
• High school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit.
• Customer service experience; retail or hospitality experience is preferred.
• Strong communication, customer service, and sales skills.
• Ability to prioritize and handle multiple tasks.
• Ability to work in a fast-paced, changing environment as part of a team.
• Flexibility and availability to work varied hours, including evenings and weekends.
• History of responsible alcohol use and appropriate conduct, and fitness to be licensed, permitted, and/or certified by state or local regulatory bodies.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.

Nice To Haves

• Cash register experience.
• Proficiency with Point of Sale (POS) systems.
• Retail or hospitality customer service experience.

Responsibilities

• Greet arriving and departing guests warmly to create positive first and last impressions.
• Provide accurate information about the company and winery to guests in person and over the phone.
• Explain wine club and mailing list details and encourage guests to sign up.
• Handle cash, credit, and check transactions.
• Operate POS/register systems to sell wine, merchandise, and wine club memberships, and collect tasting fees.
• Manage wine shop lines and crowds.
• Perform housekeeping to maintain or exceed tasting room cleanliness and appearance standards.
• Assist with winery and private event setup, execution, and breakdown as instructed by the tasting room management team.
• Support management in tactfully and professionally enforcing winery policies regarding guest use of the facility.
• Perform opening, closing, and mid-shift duties.
• Perform other duties requested by the tasting room management team.

Benefits

• Eligible employees receive health care coverage, including medical, dental, vision, and prescription coverage, beginning on the date of hire for full-time employees.
• Paid vacation and holidays.
• 401(k) with employer match and supplemental contribution.
• Employee wine discounts.
• Eligible for tips.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED