Guest Services Representative

INNOVATIVE INTEGRATED HEALTH•Fresno, CA

13d•$17 - $22•Onsite

About The Position

The Guest Services Representative supports the front desk and guest services at PACE by IIH, an organization providing personalized health and human services to help seniors age at home. This highly visible role requires excellent judgment, confidentiality, strong communication and organizational skills, and the ability to balance multiple priorities. The representative works independently on projects and handles a variety of administrative activities and confidential matters with discretion in a dynamic environment. The role includes managing daily front-desk activities, welcoming participants and visitors, handling phone interactions, and monitoring reception-area flow. The representative communicates effectively with people and groups, maintains HIPAA confidentiality, collaborates across organizational boundaries, and identifies opportunities to improve guest services. The position requires proficiency with computer applications and office procedures, flexibility in work schedule, and the ability to meet the stated physical demands. The employee must pass the PACE marketing exam within the first 60 days of employment.

Requirements

Proficient computer skills, including Microsoft Word, Excel, Access, PowerPoint, and Outlook.
Knowledge of general office procedures, equipment, and filing systems.
Ability to communicate effectively, both orally and in writing.
Ability to quickly learn department policies, procedures, goals, and services.
Strong attention to detail and accuracy.
Ability to regularly change priorities and prioritize multiple tasks seamlessly.
Strong written and verbal communication, process, project management, organizational, and interpersonal skills.
Ability to exercise sound judgment and maintain confidentiality, including compliance with HIPAA regulations.
Ability to work independently and under pressure, while collaborating effectively with people at all levels and across diverse cultures and styles.
Ability to build relationships with stakeholders, including staff and board members.
Ability to access all areas of the center throughout the workday.
Ability to lift 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; obtain another employee’s assistance when lifting or transferring objects over 50 pounds.
Constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive leg and arm movements; occasional bending, forward and overhead reaching, squatting, and kneeling.
Ability to communicate verbally with excellent comprehension of English.
Must be flexible in schedule of hours worked.
May require use of a personal vehicle.

Responsibilities

Complete daily front-desk activities and administrative functions in a sensitive, highly visible, dynamic environment while managing changing priorities.
Use proper phone etiquette, greet participants and visitors, and monitor the flow of the reception area.
Communicate information effectively and accurately, adapt communication to the audience and subject, and uphold HIPAA regulations.
Listen attentively, respond appropriately to verbal and nonverbal cues, and deliver clear oral presentations.
Collaborate across organizational boundaries and with people from diverse perspectives to identify issues and develop solutions.
Provide sound guidance to management on process, including technical, issues.
Maintain knowledge of current and future releases of application software and the documentation system.
Identify and recommend processes to improve guest services.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Follow center practices, procedures, and policies, including assigned break times and attendance requirements.
Accept assigned duties cooperatively and perform other related duties as assigned.
Pass the PACE marketing exam within the first 60 days of employment.