Guest Services Representative

JLL•Chicago, IL

2d•$38,563 - $38,563•Onsite

About The Position

JLL is seeking a Guest Services Representative to join its Experience Management team. The role provides outstanding guest experiences by courteously welcoming tenants and visitors at the reception desk and serving as a resource for people at the property. The representative supports building access procedures, responds to guest and tenant requests, shares information, and helps maintain a safe, professional, and orderly reception environment. This is an on-site position in Chicago, Illinois. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
At least 1 year of experience in high-end hospitality, luxury retail, fine dining, or a related field.
Professional demeanor and appearance.
Positive and engaging personality in work situations.
Outstanding people skills.
Ability to be flexible and adaptable.
Strong organizational skills and ability to multitask.
Excellent oral and written communication skills.
Ability to think quickly and efficiently when responding to client requests.
Self-starter who is motivated, takes initiative, and anticipates others' needs.
Computer literacy, specifically with MS Office applications and the Internet.
Ability to stand for extended periods, unless a physician-recommended accommodation has been granted.
Proven ability to act decisively, think big, and manage time to meet deadlines in a fast-paced, high-volume environment.
Must be authorized to work in the United States without visa sponsorship.

Responsibilities

Courteously greet all tenants and visitors at the reception desk.
Sign in authorized visitors according to building management and tenant policies, rules, and regulations, ensuring guests have authorization to enter.
Contact tenants professionally when a guest is not pre-registered, following building standard operating procedures.
Provide excellent service to guests arriving at the building.
Answer and respond to tenant phone calls and emails requesting assistance.
Provide tenants and visitors with requested guidance and information about the building.
Remain familiar with building management and security protocols and direct issues to the designated management personnel.
Develop and maintain professional relationships with key employee and tenant contacts at the property.
Proactively investigate events occurring at or hosted by the property.
Maintain awareness of service alerts and report security issues to designated security or management parties.
Keep work and reception areas neat and orderly, with personal items stowed away; eating and drinking are not allowed at work areas.
Foster a positive and professional work environment.
Perform additional duties as assigned.