Guest Services Representative

Headquarters, Air Force Reserve Command•Crestview, FL

2d•Onsite

About The Position

This is a flexible Non-appropriated Fund (NAF) position assigned to the Duke Field Inn on Duke ARB, Florida. The role provides front desk and guest services support for lodging operations. Hours are not guaranteed and may range from 0 to 40 per week. The position requires irregular schedules, including all shifts, weekends, and holidays. The representative handles reservations, guest registration and checkout, room assignments, guest accounts and payments, cashiering records, and sundry sales. The role also supports room-status updates, reports guest-reported maintenance issues, performs nightly audit procedures, maintains lost and found, and keeps the front desk and lobby clean. Customer service is the first priority.

Requirements

Experience in general clerical or cashier work demonstrating the ability to handle multiple tasks satisfactorily and provide quality customer service.
Experience demonstrating the ability to resolve common arithmetic problems and make change when receiving customer payments.
Ability to read, speak, and write English.
Meet the state and legal age requirement for the sale of alcoholic beverages.
Complete a background investigation with favorable results.
Availability for shift work, including evenings, weekends, holidays, and special situations.

Responsibilities

Receive and confirm room reservations by letter, telephone, email, or personal contact.
Register guests, assign rooms, issue room keys, and escort guests to rooms as needed.
Ensure only authorized patrons use government-sponsored quarters.
Calculate and post patron charges and balance totals against control records.
Accept payments, make change, and provide checkout statements to departing guests.
Prepare and safeguard cash receipts and prepare daily cashier and activity reports, including consolidated daily activity reports when required.
Maintain the current checkout list.
Maintain and sell sundry items to patrons.
Maintain a professional appearance and demeanor.
Ensure required guest information is received and entered into the guest folio.
Print backup reports from the property management system.
Update the housekeeping status of rooms.
Record guest-reported maintenance problems and notify the appropriate person or organization.
Keep the front desk area and lobby clean.
Perform Night Audit procedures and close credit card machines nightly.
Maintain the lost and found program.
Prioritize customer service.
Perform other related duties as assigned.