Guest Services Representative
About The Position
The Guest Services Representative ensures a friendly, welcoming environment for guests and supports the sales department with administrative work. The role accurately records customer traffic, maintains logs and dealership data, and produces reports with key sales-process metrics. It has no direct supervisory responsibilities. The position requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Duties are performed primarily in the showroom or outdoor sales lot and include extensive phone work, clerical and administrative tasks, and interaction with customers and employees.
Requirements
- High school diploma.
- Previous customer service experience is desired.
- Excellent interpersonal, communication, and organizational skills.
- Intermediate skills in Microsoft Office products and ability to learn the dealership management system and web-based applications used in operations.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
- Regular and predictable attendance.
- Ability to perform the essential duties, with reasonable accommodations where applicable.
Nice To Haves
- Up to 3 years of desired work experience.
Responsibilities
- Perform opening and closing Guest Services procedures.
- Answer incoming phone calls courteously, promptly, and professionally; direct calls to the appropriate person and take accurate messages.
- Direct customers to the appropriate person or department.
- Manage the desk log, phone-up log, loaner agreement log, dealer plate log, and gas card log.
- Track and filter incoming calls and take messages.
- Communicate effectively with the Guest Services Manager and Greeters.
- Reconcile and update data entry using dealership software.
- Produce daily reports, including Daily Update (1, 5, Close) and Performance Metric reports.
- Walk around the showroom hourly to offer refreshments to guests.
- Provide a warm, positive environment for guests, their children, and teammates.
- Help maintain a clean and comfortable facility.
- Provide new-hire Customer Management training when requested.
- Maintain CSI at or above company standards.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Record all hours worked accurately in the company timekeeping system.
- Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules.
- Demonstrate the company’s Core Values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
