Personal Training Manager

CLUB4 FITNESS • Harvey, LA

18h • Onsite

About The Position

A Club4Fitness Personal Training Manager recruits, hires, onboards, and mentors personal trainers to help them meet the performance expectations of the personal training program and achieve targeted monthly production. The manager must understand and be able to perform the personal trainer role, understand organizational and departmental policies, communicate changes in policy and expectations to the department, and represent the organization positively.

The role oversees trainer onboarding and development, consultation and prospecting skills, client assignments, session quality, business planning, reporting, customer service, and retention efforts. The manager supports the Personal Training Director with sales strategies, facility visits, recruiting, interviews, audits, and other departmental initiatives. The position reports to the Personal Training Director assigned to the PT Manager’s club facility.

Work takes place in gym facilities and an office environment. Scheduled hours include early mornings, late evenings, and some weekends. Special events, launches, and club openings may require extended availability, and flexibility to meet client availability is paramount. Work schedules are standardized, and changes require pre-approval from the Personal Training Director.

Requirements

• High school diploma or GED.
• Current fitness certification from an approved education company, such as ACSM, ACE, NASM, NCSA, AFFA, or NFPT (NCCA certified).
• Current CPR/AED certification.
• Experience as a certified personal trainer, including prior experience training private clients.
• Knowledge of physiology, exercise technique, and body mechanics, including the ability to provide guidance on functional training for pregnant members and members recovering from illness or injury, and alternatives for endurance or strength training activities.
• Ability to pass a personal training Strength and Conditioning Assessment.
• Detail-oriented and results-oriented, with professionalism, organizational skills, and the ability to multitask.
• Positive, motivating, effective interpersonal communication skills.
• Desire and capacity to train people at all fitness levels.
• Strong understanding of and presence across social media.
• Excellent communication and customer service skills, a gregarious personality, ability to motivate and inspire, and high energy.
• Ability to work autonomously and collaboratively within teams.
• Ability to read and communicate effectively, verbally and in writing, and maintain emotional control under pressure.
• Ability to accommodate scheduled early mornings, late evenings, some weekends, and occasional extended availability for events and club activities.
• Ability to meet the physical demands of the role, including frequent light lifting and occasional lifting of up to 50 pounds.

Nice To Haves

• Two- or four-year degree in exercise science or a related field.
• Previous personal training sales experience.

Responsibilities

• Recruit, hire, onboard, and mentor new and existing personal trainers.
• Provide new trainers with a schedule of onboarding activities covering their first 30 days and deliver or assign continuing mentorship.
• Schedule training so staff develop working knowledge of the facility’s Peak or ABC Financial point-of-sale system, as applicable.
• Coach trainers on effective consultations for prospective clients and shadow trainers to evaluate their consultation proficiency.
• Develop staff skills in appointment setting for fitness consultations and prospecting.
• Lead by example in following and understanding personal training and company policies and procedures, including cancellation and freeze policies.
• Conduct session-quality reviews of existing personal training staff.
• Assign clients to new trainers.
• Support the Personal Training Director’s new-member engagement and personal training sales strategies.
• Perform consultations to meet monthly minimums set by the Personal Training Director.
• Use departmental KPIs and metrics to support sales growth and guide trainers as they build their clientele.
• Promote client retention by providing support, direction, and education to personal training teams.
• Train and assign staff to complete monthly trainer business plans and daily or weekly reporting.
• Provide support at new clubs during grand openings when requested.
• Coordinate with the Personal Training Director on plans for facility visits based on each club’s needs.
• Assist with scheduled interviews during facility visits when directed by the Personal Training Director.
• Submit required daily, weekly, and monthly assignments and reports to the PT Director or Regional team.
• Maintain working proficiency in Trainerize.
• Provide customer service and communicate with members and staff regarding employee or member issues in accordance with company standards.
• Conduct audits assigned by the Personal Training Director, including checks of client binders, Trainerize profiles, consultation worksheets, and calendar management.
• Follow all guidelines in the Personal Trainer job description.
• Fill in for a Lead Personal Trainer when a PTM is unavailable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED