Personal Training Manager
About The Position
The Personal Training Manager recruits, hires, onboards, and mentors personal trainers to help them meet Club4Fitness program expectations and achieve or maintain monthly production targets. The manager must understand and be able to perform the duties of a personal trainer, understand organizational and departmental policies, communicate policy and performance changes clearly and promptly, and represent the organization positively. The role supports trainer development, personal training sales growth, client retention, and customer service across the assigned Club4Fitness facility. The Personal Training Manager works under the direction of the Personal Training Director and may support other clubs, including during openings. Work schedules include early mornings, late evenings, and some weekends; special events and other activities may require extended availability. Schedules are standardized, and changes require prior approval from the Personal Training Director.
Requirements
- High school diploma or GED.
- Current fitness certification from an approved education company, such as ACSM, ACE, NASM, NCSA, AFFA, or NFPT, with NCCA certification.
- Current CPR/AED certification.
- Experienced certified personal trainer with previous experience training private clients.
- Knowledge of physiology, exercise technique, and body mechanics, including the ability to provide functional training guidance for pregnant clients and members recovering from illness or injury, and to suggest alternatives to endurance or strength training activities.
- Ability to pass a personal training Strength and Conditioning Assessment.
- Detail- and results-oriented, with professionalism, organizational skills, and the ability to multitask.
- Positive, motivating interpersonal communication skills.
- Desire and capacity to train people at all fitness levels.
- Strong understanding of and presence across social media.
- Excellent communication and customer service skills, including an outgoing personality and ability to motivate and inspire.
- Demonstrated ability to work independently and collaboratively.
- Ability to communicate effectively verbally and in writing and maintain emotional control under pressure.
- Ability to accommodate scheduled early mornings, late evenings, some weekends, and occasional extended availability for events, launches, and club openings.
- Ability to perform regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity; frequent light lifting and occasional lifting of up to 50 pounds; and frequent computer use and repetitive hand motions.
Nice To Haves
- Two- or four-year degree in exercise science or a related field.
- Previous personal training sales experience.
Responsibilities
- Provide new personal trainers with a schedule of onboarding activities covering their first 30 days and personally provide or assign their mentorship.
- Schedule training so personal training staff learn the applicable Peak or ABC Financial point-of-sale system.
- Coach trainers on conducting effective consultations with prospective clients and observe trained staff to evaluate consultation proficiency.
- Develop trainers’ appointment-setting and prospecting skills for fitness consultations.
- Lead by example in understanding and following personal training and Club4Fitness policies and procedures, particularly cancellation and freeze policies.
- Conduct session-quality reviews of personal training staff.
- Assign clients to new trainers.
- Support the Personal Training Director’s new-member engagement and sales strategies.
- Conduct consultations at the minimum frequency set by the Personal Training Director.
- Use departmental KPIs and metrics to support sales growth and guide trainers as they build their client base.
- Promote client retention by supporting, directing, and educating personal training teams as needed.
- Train and assign staff to prepare monthly trainer business plans and complete daily or weekly reporting.
- Provide support at new clubs during grand openings when requested.
- Coordinate with the Personal Training Director on plans for club visits, with activities tailored to each location’s needs.
- Assist with scheduled interviews during club visits when directed by the Personal Training Director.
- Submit required daily, weekly, and monthly assignments and reports to the PTD or Regional team.
- Maintain working proficiency with Trainerize.
- Maintain customer service through communication with members and staff and by following Club4Fitness customer service standards.
- Conduct audits assigned by the Personal Training Director, such as checks of client binders, Trainerize profiles, consultation worksheets, and calendar management.
- Follow the guidelines in the Personal Trainer job description.
- Fill in for a Lead Personal Trainer when one is unavailable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
