Personal Training Manager
About The Position
The Personal Training Manager (PT Manager) recruits, hires, onboards, and mentors personal trainers to help them meet the performance expectations of the Club4Fitness personal training program and maintain or grow targeted monthly production. The manager must understand and be able to perform all aspects of the personal trainer role, understand organizational and departmental policies, communicate policy and performance changes to the department clearly and promptly, and represent the organization positively. The role supports trainer development, client consultations, prospecting, sales, retention, and operational standards. The PT Manager works with the Personal Training Director and may coordinate with an Assistant PT Manager, other PT teams, and club staff. The position is based at a Club4Fitness facility and may include support at new club openings. Work schedules include early mornings, late evenings, and some weekends; events and other activities may require extended availability. Schedules are standardized, and changes require prior approval from the Personal Training Director.
Requirements
- High school diploma or GED.
- Current fitness certification from an approved education company, such as ACSM, ACE, NASM, NCSA, AFFA, or NFPT; certification must be NCCA-certified.
- Current CPR/AED certification.
- Experience as a certified personal trainer, including previous experience training private clients.
- Knowledge of physiology, exercise technique, and body mechanics sufficient to assess and guide functional training, including for women during pregnancy and members recovering from illness or injury, and to suggest alternatives for endurance or strength training activities.
- Ability to pass a personal training Strength and Conditioning Assessment.
- Detail- and results-oriented, with professionalism, organizational skills, and ability to multitask.
- Positive, motivating, effective interpersonal communication skills and excellent customer service skills.
- Desire and capacity to train people at all fitness levels.
- High level of understanding and presence across social media.
- Ability to work autonomously and collaboratively within teams.
- Ability to read and communicate effectively verbally and in writing, and maintain emotional control under pressure.
- Ability to accommodate a schedule that includes early mornings, late evenings, some weekends, and occasional extended availability for events, launches, and club openings.
- Ability to perform frequent light lifting and occasional lifting of up to 50 pounds, as well as standing, walking, crouching, kneeling, stretching, and other physical activity.
- Ability to use a computer frequently and perform repetitive hand motions; sitting, close reading, and typing are also required.
Nice To Haves
- Two- or four-year degree in exercise science or a related field.
- Previous personal training sales experience.
Responsibilities
- Provide new personal trainers with an onboarding schedule covering their first 30 days and personally mentor them or assign coaching responsibilities to the Assistant PT Manager when appropriate.
- Schedule training so personal training staff develop working knowledge of the Peak or ABC Financial point-of-sale system used at their facility.
- Coach personal trainers on effective consultations and shadow trained trainers to evaluate consultation proficiency.
- Teach appointment-setting and prospecting skills to personal training staff.
- Lead by example in understanding and following personal training and C4F policies and procedures, particularly cancellation and freeze policies.
- Conduct session quality reviews of personal training staff.
- Assign clients to new trainers.
- Support the Personal Training Director's new-member engagement and sales strategies.
- Perform consultations in accordance with monthly minimums set by the Personal Training Director.
- Use departmental KPIs and metrics to support personal training sales growth and guide trainers as they build their clientele.
- Promote client retention by supporting, directing, and educating CLUB4 personal training teams.
- Train or assign staff training on monthly trainer business plans and daily or weekly reporting.
- Provide support at new CLUBs during grand openings when requested.
- Coordinate with the PT Director on a game plan for each facility visit based on the location's needs, which may include sales, recruiting, training and development, booking, or prospecting.
- Assist with scheduled interviews during facility visits when directed by the PT Director.
- Submit required daily, weekly, and monthly assignments and reports to the PT Director or Regional team.
- Maintain working proficiency with Trainerize.
- Maintain customer service standards and communicate effectively with members and staff, including regarding employee or member issues.
- Conduct audits assigned by the PT Director, such as quality-control checks and inspections of client binders, Trainerize profiles, consultation worksheets, and calendar management.
- Follow all guidelines in the Personal Trainer job description.
- Be available to fill in for a Lead Personal Trainer when a PTM is unavailable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
