Personal Training Manager
About The Position
The Personal Training Manager recruits, hires, onboards, and mentors personal trainers to help them meet Club4Fitness program expectations and maintain or grow targeted monthly production. The manager is expected to understand and perform all aspects of the personal trainer role, understand organizational and departmental policies, communicate changes in policy and expectations clearly and promptly, and represent the organization positively. The position provides structured onboarding and mentorship, trains staff on relevant point-of-sale systems, coaches consultation and prospecting skills, reviews training-session quality, assigns clients to new trainers, and supports sales, retention, and individual trainer development. The manager works with the Personal Training Director on facility-specific plans, visits, interviews, audits, reports, and new-club openings. The role also includes maintaining customer service standards, communicating with members and staff, and following the Personal Trainer job description. Work takes place in gym facilities and office environments with regulated air temperature and humidity, though conditions may become warmer and more humid during exercise activities. The position requires scheduled early mornings, late evenings, and some weekends, with occasional extended availability for events, launches, and club openings. Schedules are standardized and changes require prior approval from the Personal Training Director.
Requirements
- High school diploma or GED.
- Current fitness certification from an approved education company, such as ACSM, ACE, NASM, NCSA, AFFA, or NFPT, with NCCA certification.
- Current CPR/AED certification.
- Experienced certified personal trainer with prior experience training private clients.
- Knowledge of physiology, exercise technique, and body mechanics to assess and guide functional training, including for women during pregnancy and members recovering from illness or injury, and to improve repetitive motions or offer alternatives to endurance or strength activities.
- Ability to pass a personal-training Strength and Conditioning Assessment.
- Detail- and results-oriented, with professionalism, organizational skills, and ability to multitask.
- Positive, motivating interpersonal communication skills.
- Desire and capacity to train people at all fitness levels.
- Strong understanding of and presence across social media.
- Excellent communication and customer service skills, including an outgoing personality, ability to motivate and inspire, and high energy.
- Ability to work autonomously and collaboratively within teams.
- Ability to meet the role's physical demands, including regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity; frequent light lifting and occasional lifting up to 50 pounds.
- Ability to maintain emotional control under pressure and communicate effectively verbally and in writing.
- Availability for scheduled early mornings, late evenings, some weekends, and occasional extended hours for events, launches, and club openings; flexibility to meet client availability.
Nice To Haves
- Two- or four-year degree in exercise science or a related field.
- Previous personal training sales experience.
Responsibilities
- Provide new personal trainers with a schedule of onboarding activities covering their first 30 days and conduct or assign mentorship.
- Schedule training so staff develop working knowledge of the applicable Peak or ABC Financial point-of-sale system.
- Coach personal trainers on conducting consultations and shadow trainers to evaluate consultation proficiency.
- Teach and reinforce appointment setting and prospecting skills within the personal training department.
- Lead by example in understanding and following personal training and Club4Fitness policies and procedures, including cancellation and freeze policies.
- Conduct session-quality reviews of personal training staff.
- Assign clients to new trainers.
- Support the Personal Training Director's new-member engagement and personal-training sales strategies.
- Perform consultations according to monthly minimums set by the Personal Training Director.
- Use departmental KPIs and metrics to support sales growth and guide personal trainers as they build clientele.
- Support client retention by providing direction, support, and education to personal training teams.
- Train and assign staff on monthly trainer business plans and daily or weekly reporting.
- Provide support at new club grand openings when requested.
- Coordinate with the Personal Training Director on facility-visit plans tailored to each club's needs.
- Assist with scheduled interviews during facility visits when directed by the Personal Training Director.
- Submit required daily, weekly, and monthly assignments and reports to PTD/Regional.
- Maintain working proficiency in Trainerize.
- Maintain customer service standards and communicate effectively with members and staff, including regarding employee or member issues.
- Conduct audits assigned by the Personal Training Director, including quality checks and inspections of client binders, Trainerize profiles, consultation worksheets, and calendar management.
- Follow all guidelines in the Personal Trainer job description.
- Fill in when a PTM is unavailable, as described in the work-environment section.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
