Personal Shopper

Meijer•Brighton, MI

About The Position

The Personal Shopper, also referred to as a Digital Clerk, fulfills customers’ online curbside orders and helps create a smooth, friendly pickup experience. The role involves shopping orders throughout the store, verifying and bagging products, staging orders according to food safety guidelines, and assisting customers at the Meijer Pickup area. The position is active and involves using technology, following procedures, and providing accurate, timely service.

Requirements

High school diploma or equivalent.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
Minimum of 1 year of experience.
Detail-oriented, organized, and dependable.
Able to follow procedures efficiently and consistently.
Ability to perform physical tasks, including lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Fulfill customer online curbside orders accurately and efficiently.
Provide customer service at the curbside pickup area, including collecting payment during the carside experience.
Greet customers courteously in person and by phone, and respond to their questions and needs.
Maintain positive working relationships with customers, team members, and store leadership.
Resolve customer concerns promptly, partnering with leadership when needed.
Receive daily workflow through a dashboard and fulfill orders throughout the shift.
Select items throughout the store, scan and verify products, and bag items according to standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for pickups.
Support other tasks as needed to keep operations running smoothly.