Personal Shopper

Brookshire's•Tulsa, OK

4d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy, providing excellent customer service, and staying current on product selection and standards. The role involves selecting, checking out, storing, organizing, bagging, and loading orders while ensuring product quality, freshness, and accurate totals. Personal Shoppers assist customers with questions, complaints, and substitutions, and help maintain a safe, clean, and sanitary shopping and work environment.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
Minimum age of 16; minimum age of 21 in Louisiana.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, and remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to attend work as required.

Responsibilities

Accurately select products from shelves for online orders and organize them for timely customer pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Weigh, key, and scan items to ensure accurate customer checkout totals.
Maintain current knowledge of products and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and offer substitution options in a friendly, customer-oriented manner.
Learn or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment methods.
Handle items carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Identify potential hazards, remedy them or place appropriate warnings when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.