Personal Shopper

SpartanNash • Allendale, MI

6d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain network. The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring orders are picked, properly bagged, stored at the appropriate temperature, and ready for pickup in a timely manner. The role may include picking orders or delegating their picking, reviewing customer instructions, addressing substitutions and other issues, and providing effective customer service. The position is based at 6370 Lake Michigan Dr, Allendale, Michigan 49401.

The associate follows company service, safety, personal protective equipment, food safety, cleaning, and guest experience guidelines. They may be assigned tasks in other departments based on customer experience needs, and additional responsibilities may be assigned as needed. The position takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions; noise is usually low to moderate. Travel requirements vary by assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills and ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and product knowledge.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions, ensure selected products match requests, and follow up on issues such as substitutions.
• Check product quality and handle items carefully, especially perishables and delicate items, to minimize damage and support customer satisfaction.
• Scan order products and confirm order totals for items priced by weight and substituted items.
• Store orders at the proper temperature, including in refrigerators or freezers as needed.
• Immediately report customer issues, shortages, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service; implement company service programs and model high service standards.
• Follow personal protective equipment, safety, food safety, cleaning, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Carry out additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED