Personal Shopper

Meijer•Brighton, MI

5d•Onsite

About The Position

The Personal Shopper, also described in the posting as a Digital Clerk, fulfills customers’ online curbside orders and helps provide a smooth, friendly pickup experience. The role involves shopping orders accurately and efficiently, verifying and bagging products, storing and staging orders, and serving customers at the curbside pickup area, including collecting payment. The employee receives workflow through a dashboard and performs assigned duties throughout the shift, following food safety and bagging standards. The role also involves keeping the pickup area clean and ready for customers and supporting other operational tasks as needed. Training is provided.

Requirements

High school diploma or equivalent.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
At least 1 year of experience.
Attention to detail, organization, and dependability.
Ability to follow procedures efficiently and consistently.
Ability to perform physical tasks such as lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Fulfill online customer orders accurately and efficiently throughout the shift, using the daily workflow dashboard.
Provide customer service at the curbside pickup area and collect payment as part of the carside experience.
Greet customers courteously in person and by phone and respond to their questions and needs.
Maintain positive working relationships with customers, store team members, and leadership.
Resolve customer concerns promptly, partnering with leadership when needed.
Select items throughout the store, scan and verify products, and bag them according to standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Perform other tasks as needed to support store operations.