Personal Shopper - Sam's

Walmart•Orlando, FL

5d•Onsite

About The Position

The Personal Shopper fulfills Sam’s Club Member Curbside Pickup and Delivery orders by reviewing orders, selecting and scanning items, wrapping and palletizing items, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs. The role also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services. The associate supports Membership by explaining benefits, promoting products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role follows Company policies, procedures, ethics standards, and safety requirements, including conducting safety sweeps, observing forklift spotting procedures, handling hazardous materials properly, following steel standard guidelines, and correcting or reporting unsafe situations. The associate completes assignments and priorities using policies, data, and available resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; identifies improvement opportunities; and adapts to change and feedback. The role is guided by the Company’s core values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Responsibilities

Review Member Curbside Pickup and Delivery orders and pull items from shelves.
Scan items, wrap and palletize orders, verify order and invoice accuracy, and secure items until Members arrive.
Follow up on out-of-stock merchandise to meet Member needs.
Acknowledge Members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote Company products and services.
Follow Company policies, procedures, and ethics standards, including implementing related action plans and using the Open Door Policy.
Provide information about Membership benefits and promote Company products and services; process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
Maintain Facility safety by following safety standards, conducting safety sweeps, following forklift spotting procedures, properly handling and disposing of hazardous materials, following steel standard guidelines, and correcting or reporting unsafe situations to Management.
Complete assignments and priorities using policies, data, and resources; collaborate with relevant partners; identify priorities and deadlines; carry out tasks; communicate progress; recommend improvements; and adapt to change and feedback.
Embrace differences and help create an inclusive workplace where associates feel supported and connected.
Build trusting relationships, communicate positively and effectively, and help develop and mentor others.
Model integrity, ethics, compliance, humility, honesty, fairness, and transparency; hold oneself and others accountable.
Deliver results while putting customers and Members first, make informed decisions, and consider the impact of one’s work on team outcomes.
Learn, take calculated risks, demonstrate resilience, drive continuous improvement, use new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
Performance-based bonus awards