Personal Shopper - Sam's
About The Position
The Personal Shopper supports membership growth by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise; verifying order and invoice accuracy; securing orders for Member pickup; and following up on unavailable items. The associate provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The role also maintains facility safety, completes work assignments using company policies and resources, and upholds company policies, procedures, and standards of ethics and integrity. Associates are expected to demonstrate respect for individuals, collaborate and build trusting relationships, help develop others, act with integrity, serve customers and Members, deliver results, and pursue continuous improvement. The position is based at the Sam’s Club facility at 7200 Peach St, Erie, Pennsylvania.
Responsibilities
- Develop and support membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, adhering to steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing merchandise, verifying orders and invoices, securing items for pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
- Build strong team relationships, communicate positively, help develop and mentor others, and recognize colleagues’ contributions.
- Support company values and continuous improvement, remain open to new technologies and skills, and help others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
