Personal Shopper Lead - Sam's

Walmart•Lenexa, KS

4d•Onsite

About The Position

The Personal Shopper Lead supports management in supervising associates and overseeing Sam’s Club ecommerce and pickup operations. The role assigns duties, communicates goals, trains and guides associates, helps ensure adequate coverage, and supports recruiting, hiring, scheduling, coaching, and evaluating associates. It oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback and complaints, and helps identify and address operational issues. The position executes Club Pickup processes by monitoring key performance indicators, auditing orders, ensuring equipment is ready, evaluating pickup performance, and overseeing the picking and staging of orders. It supports process-improvement projects to improve productivity and quality, maintains sales-floor and merchandise standards, and helps ensure facility safety and compliance with company policies. The role also provides member service, supports members with purchases and self-service technology, and contributes to an inclusive and collaborative workplace. It models company values, promotes ethical conduct and compliance, and works with managers, coworkers, customers, and business partners to meet business needs.

Requirements

Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
Oversee ecommerce programs, including Club Pickup and Ship From Club; audit customer feedback, help resolve complaints, escalate unresolved issues, identify trends, and support solutions.
Supervise associates supporting ecommerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring coverage at the ecommerce pickup location.
Execute Club Pickup processes by monitoring key performance indicators, auditing orders, ensuring equipment is available, evaluating pickup performance, and supporting associate training and resources.
Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing process improvements, and helping ensure proper staffing.
Provide member service by identifying needs, helping with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing merchandise and displays, removing damaged goods, pricing and signing merchandise, and addressing shrink and damage.
Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyze information, monitor results, and address improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; model company values and support resolution of ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Model the company’s stated values, including respect for individuals, integrity, service to customers and members, and continuous improvement.