Personal Shopper Lead - Sam's

Walmart • Eagan, MN

2d • Onsite

About The Position

The Personal Shopper Lead supervises associates and supports Sam’s Club ecommerce operations, including Club Pickup and Ship From Club. The role assigns duties, communicates goals, trains associates, provides guidance on member service, and supports recruiting, hiring, scheduling, coaching, and evaluating associates. It oversees associate coverage at the ecommerce pickup location and helps ensure customer complaints are resolved or escalated appropriately.

The role executes the Club Pickup plan by monitoring performance indicators, auditing orders, ensuring equipment is ready, assessing pickup operations, and overseeing the picking and staging of orders. It also identifies operational gaps and supports process-improvement projects intended to improve productivity, quality, and efficiency.

The position provides member service, maintains sales-floor and merchandise presentation standards, and supports facility safety. It develops and implements business processes, collaborates with coworkers and business partners, and promotes company policies, ethics, and standards. The role is expected to model Sam’s Club values, build team relationships, mentor others, serve members, and support continuous improvement.

Requirements

• Must be at least 18 years of age.
• Must successfully complete all job-required training and assessments within the prescribed time period if hired.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, and providing direction and feedback.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, applying steel standards, and reporting or correcting unsafe situations.
• Oversee ecommerce programs such as Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, assigning duties, providing feedback and resources, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing order fulfillment, ensuring equipment is available, assessing performance, and supporting associate training and resources.
• Support Club Pickup efficiency projects by identifying operational gaps, modeling picking and loading, implementing process improvements, evaluating project execution, and helping ensure appropriate staffing.
• Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing, cleaning displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and standards, and assist management in correcting ethical or compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Model Sam’s Club values, build trusting relationships, mentor and develop associates, recognize contributions, and support a respectful and inclusive workplace.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed