Personal Shopper Lead - Sam's

Sam's East•Pittsburgh, PA

9d•Onsite

About The Position

The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce and pickup operations, including Club Pickup and Ship From Club. The role assigns duties, communicates goals, trains associates, provides guidance on member service, and supports recruiting, hiring, scheduling, coaching, and performance evaluation. It helps ensure associate coverage at the ecommerce pickup location and oversees picking and staging orders in accordance with company procedures. The position executes the Club Pickup plan by monitoring key performance indicators, auditing orders, ensuring equipment is ready, touring the club to assess performance, and using metrics and feedback to evaluate effectiveness. It supports improvements to pickup efficiency and service quality by identifying operational gaps, implementing solutions, and communicating staffing needs. The role also maintains facility safety, supports member service, and ensures sales-floor maintenance and merchandise presentation. It develops and implements processes in collaboration with managers, coworkers, customers, and business partners, and promotes compliance with company policies, procedures, and standards of ethics and integrity. The role is expected to demonstrate Sam’s Club values, including respect, integrity, customer service, and continuous improvement. The position is based at the Sam’s Club location at 289 Mt. Nebo Point Drive, Pittsburgh, PA 15237-1313. The hourly wage range is $22.00 to $30.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Applicants must be at least 18 years old and complete required job trainings and assessments within the prescribed time period.

Requirements

Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals, training, providing direction, resolving member-service issues, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standard guidelines, and correcting or reporting unsafe situations.
Oversee ecommerce program operations, including Club Pickup and Ship From Club; audit online customer feedback, help resolve complaints, escalate unresolved issues, identify trends and causes, and support solutions.
Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, giving feedback, communicating goals, and ensuring pickup-location coverage.
Execute the Club Pickup plan by updating club operations with key performance indicators, auditing customer orders, ensuring equipment is ready, monitoring strategy and goals, evaluating CPU performance, and using metrics and feedback to assess effectiveness.
Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading, carrying out improvement projects, evaluating project execution, implementing productivity and quality solutions, and communicating staffing needs.
Provide member service by acknowledging members, identifying needs, helping with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and addressing shrink and damage risks.
Oversee picking and staging of Club Pickup orders, ensuring items are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; applying information from multiple sources; monitoring results; and addressing improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards, apply related action plans, use the Open Door Policy, and assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Model Sam’s Club values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, putting customers and members first, making informed decisions, and pursuing continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.