Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead assists management with supervising associates and oversees Sam's Club ecommerce and pickup operations. The role assigns duties, communicates goals, trains and guides associates, helps resolve member complaints, and supports recruiting, hiring, scheduling, coaching, and performance evaluation. It maintains facility safety and compliance with company policies and procedures. The position oversees ecommerce programs such as Club Pickup and Ship From Club, monitors online customer feedback, resolves or escalates complaints, and identifies operational trends. It supervises associates supporting ecommerce, ensures pickup-area coverage, and executes Club Pickup processes by monitoring key performance indicators, auditing orders, maintaining equipment readiness, evaluating performance, and supporting the development of useful metrics. The role improves pickup efficiency and service by identifying operational gaps, modeling picking and loading procedures, implementing process improvements, and ensuring appropriate staffing. It provides member service, supports purchasing decisions and self-service technology, maintains sales-floor presentation and merchandise standards, and oversees the picking and staging of pickup orders. The Personal Shopper Lead develops and implements business processes in collaboration with managers, coworkers, customers, and business partners. It promotes ethical conduct and compliance, leads and participates in teams, and demonstrates the company’s values of respect, integrity, customer service, and continuous improvement. The position is based at the Sam's Club facility at 12200 W 95th St, Lenexa, KS 66215-3806. The hourly wage range is $22.00 to $30.00; additional premiums may apply in specified circumstances. Sam's Club offers benefits including health coverage, financial benefits, paid time off, education benefits, and other employee benefits, subject to eligibility and plan terms.
Requirements
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected for the position.
Responsibilities
- Assist management with supervising associates, assigning duties, communicating goals, training associates, and providing direction and feedback.
- Support member service by guiding associates on service approaches and helping ensure member complaints and issues are resolved or escalated appropriately.
- Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and reporting or correcting unsafe situations.
- Oversee ecommerce programs, including Club Pickup and Ship From Club, review online customer feedback, resolve or escalate complaints, and identify trends and operational solutions.
- Supervise associates supporting ecommerce programs by training them, assigning duties, providing feedback, communicating goals, and ensuring pickup-location coverage.
- Execute Club Pickup processes by monitoring key performance indicators, auditing customer orders, ensuring equipment is ready, evaluating pickup performance, and supporting associate training and resources.
- Support projects to improve pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing improvements, evaluating project execution, and ensuring adequate staffing.
- Provide member service by acknowledging members, identifying needs, supporting self-service technology, helping with purchasing decisions and merchandise location, resolving concerns, and promoting company products and services.
- Maintain sales-floor safety, organization, and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, maintaining displays, removing damaged goods, and signing and pricing items.
- Oversee the picking and staging of Club Pickup orders to ensure products are selected and staged according to company policy and procedures.
- Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and standards; support action plans and assist management with ethical or compliance issues.
- Lead and participate in teams by coordinating work, sharing resources, providing advice and feedback, and helping associates adapt to change and challenges.
- Model company values, build trusting relationships, mentor and develop others, hold oneself and others accountable, and pursue continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
- Additional benefits may be available, subject to eligibility and plan or program terms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
