Personal Shopper Lead - Sam's

Walmart • Tempe, AZ

1d • $22 - $30 • Onsite

About The Position

The Personal Shopper Lead supervises associates supporting Sam’s Club e-commerce programs, including Club Pickup and Ship From Club. The role helps management assign duties, communicate goals, train associates, provide direction on member service, resolve complaints, and support recruiting, scheduling, coaching, and performance evaluation. It ensures associate coverage and equips associates with the resources needed at the e-commerce pickup location.

The lead executes the Club Pickup plan by monitoring key performance indicators, auditing customer orders, ensuring equipment is ready, evaluating club pickup performance, and supporting the development and use of metrics. The role oversees picking and staging orders, identifies operational gaps, and carries out improvements to productivity and quality. It also audits online feedback, resolves or escalates complaints, and identifies trends and potential causes.

The position provides member service, maintains sales-floor safety and merchandise presentation, and ensures compliance with company policies and ethical standards. It collaborates with managers, coworkers, customers, and business partners to develop and improve processes, coordinate work, and achieve business needs. The role also models company values, supports team development, and adapts to changing priorities and challenges.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected for the position.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, providing direction, resolving member complaints, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, following steel-standard guidelines, and correcting or reporting unsafe situations.
• Oversee e-commerce program operations, including Club Pickup and Ship From Club; audit online customer feedback, resolve or escalate complaints, identify trends and causes, and support solutions.
• Supervise associates supporting e-commerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring pickup-location coverage.
• Execute the Club Pickup plan by updating club operations with key performance indicators, auditing orders, ensuring equipment is available, evaluating performance, training associates, and supporting the development and use of metrics.
• Improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading, executing improvement projects, evaluating program execution, implementing productivity and quality solutions, and communicating staffing needs.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor safety, merchandise presentation, and product displays by handling claims and returns, zoning and stocking, organizing merchandise, cleaning displays, removing damaged goods, signing and pricing items, and identifying and securing shrink-prone or fragile merchandise.
• Oversee the picking and staging of Club Pickup orders and ensure orders follow company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards; model their application, use the Open Door Policy, and assist management with ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, providing advice and feedback, ensuring quality and timelines, and helping others adapt to change.
• Model the company’s values through respectful teamwork, inclusion, integrity, accountability, customer service, continuous improvement, learning, and support for others.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed